Question 1

What is a Gift card?

Accepted Answer

A Gift card (also sometimes referred as gift voucher) is a prepaid code issued by a brand that allows you to purchase products or services up to the voucher value.

Question 2

Are Gift cards legally recognized?

Accepted Answer

Yes. Gift cards issued by brands fall under RBI-regulated Prepaid Payment Instruments (PPIs) and are valid payment tools under defined conditions.

Question 3

Why do brands offer Gift cards?

Accepted Answer

Gift cards/cards are used for:
🎁 Gifting instead of cash or physical items
💰 Savings, as brands offer discounts on cards throughout the year

Question 4

How do customers redeem a Gift card online?

Accepted Answer

For cards supporting online use, enter the voucher code and PIN on the brand's checkout page or voucher activation page while completing your transaction.

Question 5

Where can a voucher be redeemed—online or in-store?

Accepted Answer

Each brand defines the usage channel:
Online-only cards: Redeemable on website/app
In-store cards: Redeemable only at listed brand outlets
Always check the voucher's T&Cs for the correct redemption mode.

Question 6

How long is a Gift card valid?

Accepted Answer

Validity varies by brand and is always mentioned on the voucher page or confirmation email.

Question 7

Can a Gift card be used multiple times?

Accepted Answer

Single-use cards: Must be used in one transaction
Multi-use cards: Can be used repeatedly until balance or validity expires

Question 8

Can multiple cards be used in one transaction?

Accepted Answer

Some brands allow using multiple cards, while others limit usage to one per transaction.

Question 9

Can I check the voucher balance and validity?

Accepted Answer

Yes. Brands provide a link or a balance-check option on their website or app.

Question 10

What happens if a voucher code doesn't work?

Accepted Answer

Possible reasons:
Expired voucher
Already used
Not valid for selected products
Brand-specific restrictions
If issues persist, contact support.

Question 11

Are Gift cards refundable or cancellable?

Accepted Answer

No. Gift cards cannot be cancelled or refunded once issued.

Question 12

Can Gift cards be exchanged for cash?

Accepted Answer

No, cards cannot be converted to cash or cash equivalents.

Question 13

What happens to unused balance?

Accepted Answer

For multi-use cards, unused balance remains active until expiry.
For single-use cards, the entire value may be consumed at once depending on brand policy.

Question 14

What if the transaction fails after applying a card?

Accepted Answer

The amount is normally auto-refunded back to the same card within 24–48 hours.

Question 15

What if a Gift card is lost or stolen?

Accepted Answer

It cannot be reissued. Users should securely store their card number and PIN.

Question 16

Are Gift cards safe from fraud?

Accepted Answer

Yes when bought from authorized sellers. Never share codes publicly.
Faydo encrypts all sensitive data on RBI-mandated Indian servers and uses approved payment gateways.

Question 17

Why should I mark a voucher as "Used" in the app?

Accepted Answer

Once redeemed, marking it as Used in the Faydo Mycard section helps you track active cards.
If not marked, Faydo attempts to remind you before the voucher expires.

Question 18

Are there usage restrictions?

Accepted Answer

Restrictions may include:
Not combinable with promo codes
Limited product categories
Not valid with Pay Later options
Check brand T&Cs before use.

Question 19

Is a customer's data secure when buying or using cards?

Accepted Answer

Yes. All critical information is encrypted and stored on secure Indian servers.
Payments are processed only by RBI-approved gateways.

Question 20

What should I do for support or assistance?

Accepted Answer

Each voucher lists the appropriate support contact.
You may reach the brand or the issuing platform for any redemption or technical concerns.

Frequently Asked Questions